Effective from: 15-Aug-2026

We stand behind the quality of everything we grow, source, and pack. If something isn't right, we'll make it right; that's the simplest way to describe this policy.

Because Vedamint products are natural, minimally processed food items, our approach to refunds and cancellations is shaped by food safety and hygiene requirements as much as by fairness to you. This page explains exactly when a cancellation is possible, when a refund applies, and how the process works, without legal fog.

If anything here is unclear, or something about your order doesn't feel right, write to us at support@vedamint.com. A real person reads every message.

1. Applicability

This Refund & Cancellation Policy applies to all Orders placed through the Vedamint website, mobile application, or any other official Vedamint sales channel (collectively, the "Platform"). It should be read alongside our Terms and Conditions and Shipping Policy, which govern your use of the Platform more broadly.

2. Order Cancellations

2.1 Before Dispatch

You may cancel an Order at any time before it has been processed for dispatch. To cancel, write to us at support@vedamint.com with your Order number as soon as possible. If your Order hasn't yet entered our packing process, we'll cancel it and initiate a full refund.

2.2 After Dispatch

Once an Order has been packed and handed to our courier partner, it can no longer be cancelled. At this stage, our standard Refund Policy (Sections 3-6 below) applies instead, based on the condition in which the Product arrives.

2.3 Order Modifications

We're currently unable to modify an existing Order (such as changing the product, quantity, or delivery address) once it has been placed. If you need to make a change, please cancel the original Order before dispatch and place a new one.

3. Eligibility for Refunds

Given the consumable and perishable nature of our Products, we're unable to accept returns or exchanges once an Order has been delivered, for hygiene and food safety reasons. This is standard practice across food and consumable categories, not specific to Vedamint.

That said, we will offer a full refund or replacement, your choice, in the following cases:

• The Product arrives damaged, spoiled, or with a broken or tampered seal

• You received the wrong Product, or your Order is incomplete

• The Product has a verifiable manufacturing defect or quality issue

  Because trust, like our sourcing, should always go both ways.